faq

Your initial burn is the most important in determining the life of your candle. Your first burn should up to 3 and 3.5 hours or until a full melt pool has formed. The first burn and every burn after should always melt the wax to the edge of the container, ensuring that as your candle melts it does so evenly down the glass.

Trim candle wicks to less than 0.5cm (1/4 inch) before every burn. Long, or crooked untrimmed wicks can cause uneven burning, or cause your candle to burn too quickly, produce soot, and reduce the fragrance.

Soy wax has a naturally low melting point, and cleans extremely easy. Scrape out and leftover wax with a spoon / knife. Using hot, soapy water, wipe clean. PLEASE re-purpose your jars! Read more how to clean / re-purpose your jars here.

In most cases, yes. Typically we need at least 1-2 business days to process and ship each candle order. However we can sometimes make an exception to have an order ship via overnight shipping. For more information, please contact us prior to placing your order and we will be in touch ASAP.

Yes! We offer bulk discounts on purchases of 25+ units of the same product / scent.

Yes! Please contact us for more information on pricing and availability.

Orders typically take 3-5 business days to to arrive. Delivery details will be provided in your confirmation email.

Unfortunately, we do not ship internationally at this time. We are working towards providing this in the future, please check back for updates.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@glimglamcandles.com and we’ll take you through the process. All returns must be postmarked within 14 days of receipt of merchandise. All returned items must be unused and in its original condition. Please visit our Returns + Exchanges policy for more details.

You can contact us through our contact page! We will be happy to assist you.